Frequently Asked Questions

Fees

  • Current fees:

    • Initial 15-minute consultation call: FREE

    • 50-minute session: $195

    • 80-minute session (including intake sessions): $295

    Fees are based on session time, not the number of people in the session, i.e., all 50-minute sessions are charged at $195 regardless of whether we are working with an individual, parents only, or youth with parent(s).

    You are entitled to a good faith estimate of how much your treatment will cost. Read about the No Surprises Act here.

  • We offer a sliding payment scale for clients with limited incomes or who are experiencing temporary financial hardship. If you are interested in this option and feel you qualify, please contact us to discuss eligibility.

  • We have a 48-hour cancellation policy. Once an appointment is scheduled, you will be charged for the full session fee if you arrive late, miss an appointment, or cancel within 48 hours. This is necessary because your appointment time is set aside exclusively for you and Riverstone cannot fill that slot without sufficient notice.

Insurance & Billing

  • We are not contracted with any insurance companies, but you may be eligible for some amount of reimbursement for out-of-network services from your insurance plan. We recommend that you check with your insurance about out-of-network benefits for therapy before getting started so you understand your coverage and avoid surprises.

  • We will not bill your insurance directly, but we will provide superbills that you can submit to your insurance for any out-of-network reimbursements.

  • When you set up your account in our secure client portal, you will be asked to store a credit or debit card. We process charges on the day of service. 

  • Yes! All major credit and debit cards are accepted; this includes FSA and HSA cards.

Office & Telehealth

  • We are moving so this will be updated soon!

  • We are moving so this will be updated soon!

  • Yes, our office is ADA accessible with elevators that provide access from all levels, including the parking garage, to our office on level 2.

  • If requested and clinically appropriate, we are happy to conduct sessions via telehealth for older adolescents, young adults, and parents—please note that you must be in Washington State for us to provide this option.

    We strongly encourage children and younger adolescents to come into the office for in-person sessions. Please ask us if you have questions about this.